Feedback Survey

 Survey results are used to help us measure the care and service quality; your feedback is important to us as it helps us to promote quality and to look at improvements needed, which in turn provide better outcomes for the people using our service. The results will be collated and any comments will be added to our Compliance System which enables us to regulate and monitor our services. Thank you for taking the time to complete our survey.

Name *
Name
Questions 1 *
How do you rate the professionalism and training of the care staff?
Questions 1 *
How do you rate the professionalism and training of the care staff?
Questions 2 *
Please rate the level of dignity and respect afforded to you by your carer?
Questions 3 *
How do you rate Care Staffs’ timekeeping?
Questions 4 *
How do you rate the office staffs’ communication with you regarding changes to your service/carer?
Questions 5 *
How do you rate the consistency of care received? i.e. Do you have a regular carer? etc
Questions 6 *
Please rate if your carer gives you; choice and agrees with you what and how tasks are to be provided.
Questions 7 *
How do you rate our response to complaints or comments you may have made?
Questions 8 *
How do you rate the sensitivity given to your personal needs, e.g. cultural or religious needs?
Questions 9 *
Please rate your overall impression of the service provided?
Questions 10 *
How do you rate the level of involvement the agency allowed you in your care plan?